Warranty

Warranty Terms

1. Warranty Coverage

For all products sold on depow.co.uk, we provide a warranty.

Warranty period: The warranty is valid for 3 years and starts from the date of product installation.

2. Repair Service

2.1 Repair Policy

The date on which the issue is reported will be used as the reference date. If the product is still under warranty, you may request depow.co.uk to repair your product if it is not working properly.

2.2 Required Items for Repair Service

Valid proof of purchase, receipt, or order number for warranty service.
Image or video showing the product fault together with the serial number.
If the product was shipped by depow.co.uk and damaged during transport, proof of damage is required.
The delivery address used for the repair service will be the same as the original shipping address for the purchase. If the shipping address needs to be changed, the new address information must be provided in advance.

2.3 Free Warranty and Repair Services Will Not Be Provided in the Following Situations:

The claim is made later than the product receipt date plus the product warranty period, or after the warranty period has expired.
The damage is determined to have been caused by factors unrelated to manufacturing, including but not limited to user error.
Legal proof of purchase, receipt, or invoice is not provided, or there is suspicion that such documents have been forged or altered.
Required information such as the model name, serial number, and image or video of the product fault with the serial number is not provided.
The date on which the customer reports the issue to depow.co.uk is more than 30 calendar days after the actual issue occurred.
The product has not been returned to depow.co.uk within 15 calendar days after warranty repair confirmation by depow.co.uk.
Any product malfunction or damage was caused by dropping, burning, unauthorised use, or modification of the product, including exposure to moisture, intrusion of foreign objects such as water, oil, sand, etc., or improper installation or handling.
The product has been tested by depow.co.uk or a repair centre authorised by depow.co.uk and has been found to be free from defects.
The damage was caused by unauthorised modification, disassembly, or opening of the housing without following official instructions or manuals.
The damage was caused by installing accessories without following official instructions or manuals.
The damage was caused by unauthorised circuit modification, improper matching, or misuse of the product.
There are signs of tampering with or alteration of product labels, serial numbers, water damage marks, etc.
The damage was caused by external factors beyond our control, such as fire, flooding, strong winds, lightning, or traffic accidents.
Product or component identification labels have been altered or removed.
The damage was caused by reliability or compatibility issues when the product was used as an input or load with third-party components not approved or certified according to depow.co.uk product parameters.
No proof of transport damage issued by the carrier has been provided.
Other circumstances not mentioned in this policy where depow.co.uk has sufficient evidence to refuse the request.

2.4 Shipping Costs for Repairs

depow.co.uk will provide shipping labels and cover all shipping costs for customers during warranty after-sales service, provided that the shipping service arranged by depow.co.uk is used. Any loss or damage caused by incorrect information provided by the customer will require the customer to return the item themselves at their local post office.

2.5 Paid Repair

A paid repair is required for conditions not covered by the warranty repair service.

The product is out of warranty.
Any condition not covered by the warranty repair service.

2.6 Quotation Criteria for Paid Repairs

For cases not covered by the warranty repair service, a paid repair is required. Appropriate fees will be charged in the following categories:

Spare parts cost: The same part replaced in different repair cases may be charged differently depending on the production stage or manufacturing cost. The repair centre only performs repairs at module level, not at electronic component level, so quotations are generally based on faulty sub-assemblies.
Labour cost: Repairs are charged based on working time, which may vary depending on the type of repair.
Shipping cost: Repairs or replacement products must comply with the shipping rules according to the repair or replacement conditions. Please refer to Sections 2.4 and 2.5 for details.

3. Replacement Service

3.1 Replacement Policy

The date on which the issue is reported will be used as the reference date. Replacement applies to orders placed in the UK through official or authorised channels. You may request a replacement within 60 calendar days of receiving the product. The warranty period for the replacement product is the same as that of the original product and remains valid until the end of the original product warranty period.

3.2 Return and Replacement Process

If you have received your product and it has been less than 60 calendar days, you may contact our official customer support at: support@depow.com.

Our customer service team will determine whether your order is eligible for return. After confirming that your order is eligible, you will receive an RMA number (Return Merchandise Authorisation) and a return label, which will be provided by our customer service team. You will also receive instructions on how to properly package the product for safe return. Please do not ship the product before receiving the correct return shipping instructions. You must clearly mark the package with the RMA number. Please do not return any items without RMA confirmation from the depow.co.uk customer service team. Returns without confirmation will not be processed.

3.3 Requirements for Replacement Items

The product and all accessories must not have been damaged artificially;
All accessories and replacement parts must be returned together with the main product to the original source of purchase;
Parts and accessories must be properly packaged to ensure their integrity and avoid damage during transport.

3.4 Standards for Replacement Service

You may request a replacement service under the following conditions:

For products shipped by depow.co.uk or authorised channels, proof of transport damage is provided;
The product does not match one or more essential features of the original product description;
The product has a manufacturing defect.

3.5 Required Items for Replacement Service

Including but not limited to: serial number on the outer packaging, proof of purchase, photo or video of the fault, etc.
Video record of product issues not caused by human factors. The video must include the product serial number, and the outer packaging must not be damaged.
If the product was shipped by depow.co.uk and damaged during transport, proof of damage is required.
The replacement address will be considered the original shipping address of the purchase. Complete address information must be provided in advance if the shipping address changes.

3.6 Shipping Costs for Replacements

If you purchased from depow.co.uk, depow.co.uk will provide a shipping label and cover all shipping costs during after-sales service where an exchange is required due to a product defect or an issue with the product itself, provided that the shipping service arranged by depow.co.uk is used. Any loss caused by incorrect information provided by you shall be borne by you.

If you purchased from an authorised depow.co.uk reseller, you may need to cover the shipping costs for returning the product to the reseller. Please contact your seller regarding shipping costs.

3.7 Replacement Service Will Not Be Provided in the Following Cases:

The product was returned without confirmation from depow.co.uk customer service.
The received product was not returned to depow.co.uk within 15 business days after replacement confirmation by depow.co.uk.
No legal proof of purchase, receipt, or invoice was provided, or there is reasonable suspicion that such documents have been forged or manipulated.
A product returned to depow.co.uk for replacement does not contain all original parts, accessories, and packaging, or contains products damaged by user error.
The product has been found to be free from defects after proper testing by depow.co.uk or a repair centre authorised by depow.co.uk.
The product failure or damage was caused by dropping, burning, unauthorised use, or modification of the product, including exposure to moisture, intrusion of foreign objects such as water, oil, sand, etc., or improper installation or handling.
There are signs of tampering with or alteration of product labels, serial numbers, water damage marks, etc.
The damage was caused by external factors beyond our control, such as fire, flooding, strong winds, lightning, or traffic accidents.
Product or component identification labels have been altered or removed.
The damage was caused by reliability or compatibility issues when the product was used as an input or load with third-party components not approved or certified according to depow.co.uk product parameters.
No proof of transport damage issued by the carrier has been provided.
Other circumstances not covered by this policy where depow.co.uk has sufficient evidence to refuse the request.

Note: depow.co.uk reserves the right to update this policy at any time.